Getting Started
For customers learning how their Aurova smart home works.
- Understanding rooms and devices
- Everyday wall control
- Using scenes
- Understanding automation
- Basic system handover
Aurova Support
How Can We Help?
Find answers about your Aurova smart-home experience, from everyday control and automation to devices, connectivity and installation.
Can't find what you need? Tell us what you're experiencing and we'll help you find the next step.
Support centre
Find the Right Next Step.
Try “curtains”, “sensor”, “automation”, “app” or “connectivity”.
Browse support
What Do You Need Help With?
Choose a category or search across the practical guidance currently available.
Aurova App
Help with the Aurova smart-home experience and supported controls.
- Navigating rooms
- Controlling compatible devices
- Running scenes
- Understanding automation
- Viewing alerts
- Remote access where supported
Smart Switches & Lighting
Everyday control and safe first checks for compatible lighting.
- Physical switch operation
- App control
- Scenes
- Dimming where supported
- Sensor-based lighting
- Light not responding
Curtains & Blinds
Help with wall, app, scene and scheduled curtain control.
- Open and close control
- Scene operation
- Scheduled operation
- App control
- Wall control
- Basic troubleshooting
Sensors & Automation
Understand sensor status and WHEN → THEN automation.
- Motion sensors
- Presence sensors
- Door/window sensors
- Water leak sensors
- Temperature/humidity sensors
- Automation conditions
Connectivity
Check device, controller, network and remote-access availability.
- Device connectivity
- Hub/controller status
- Local network basics
- Remote access
- Internet availability
- Checks before contacting support
Security & Access
General help for compatible security and access integrations.
- Sensor status
- Notifications
- Compatible access devices
- Security-related scenes
Installation & Service
Know when an installer or qualified electrician may be required.
- Installation questions
- Product replacement
- Electrical issues
- Curtain hardware
- Moving or modifying devices
- Installer coordination
Warranty & Product Support
Prepare the useful details for a product or warranty enquiry.
- Product identification
- Proof of purchase
- Installation information
- Photos or videos of an issue
- Contacting Aurova
Quick help
Common Questions.
Clear First Checks.
01My smart device is not responding. What should I check first?+
Check that the device has power, that any relevant hub/controller is operating normally, and that your home network or internet connection is available where required. If the issue continues, note which device is affected and contact Aurova support.
Connectivity02Can I still use my wall switches if the app isn't available?+
Compatible Aurova smart switches and wall controls are designed to provide familiar physical operation alongside app control and automation. Available behaviour depends on the selected product and system configuration.
Smart Switches & Lighting03What happens if my internet connection is unavailable?+
Available functions depend on the products and system architecture used in your installation. Some control or automation may operate locally, while remote functions may require connectivity.
Connectivity04Why didn't an automation run?+
Check that the automation is enabled and that its required conditions — such as time, sensor status or device availability — were met. If the issue continues, note the automation name and affected devices before contacting support.
Sensors & Automation05My curtain is not opening or closing. What should I do?+
Confirm that the curtain system has power and that the track is not physically obstructed. Avoid forcing the curtain motor or dismantling the mechanism. If the issue continues, contact Aurova or the appropriate installer.
Curtains & Blinds06A sensor is not showing the expected status.+
Check the sensor's physical position and, where applicable, its battery status or connectivity. If the sensor continues to report incorrectly, contact support with the device location and a description of the issue.
Sensors & Automation07Can I change my scenes later?+
Supported scenes and automation can be adjusted according to the capabilities of the selected system. Contact Aurova if you would like help changing a more complex configuration.
Getting Started08Can Aurova add more devices later?+
Many smart-home systems can be expanded, but the available options depend on the original system design, product compatibility and project requirements.
Getting StartedSupport by product type
Find Help by Product Type.
Choose a product family to filter the support guidance. Product-specific documents will appear here once confirmed catalogue information is published.
Troubleshooting flow
Something Not Working?
Use these safe first checks before sending a support request.
Identify the Issue
Which room, product or automation is affected?
↓Check the Basics
Power · Connectivity · Physical obstruction · Relevant app/device status
↓Try Again
Repeat the normal control once after checking the basics.
↓Record What Happened
Note the room, device, approximate time, what you tried and any visible indicator or error.
↓Contact Aurova
Share the information so support can understand the issue more quickly.
Do not open mains-powered devices, remove switch plates, bypass safety mechanisms or modify electrical wiring. Contact an appropriately qualified electrician or the relevant installer where required.
Aurova App help
Simple Checks for the Everyday Experience.
App functions depend on the compatible devices, controller and system configuration used in your home.
Explore the Aurova App ↗Device Not Visible
Check whether the relevant device and controller are available.
Scene Not Running
Check that the scene is configured and required devices are available.
Automation Not Triggering
Review the automation conditions and relevant sensor status.
Remote Control Not Available
Check connectivity and supported remote-access configuration.
Notifications
Available notifications vary by supported device and configuration.
Before contacting support
Help Us Help You Faster.
Have these details available where possible. They help us understand the situation without asking for unnecessary personal information.
- Name and mobile number
- City
- Installation or property reference, if available
- Product or room affected
- Description of the issue
- Approximate time it occurred
- Photos or a short video where useful
- Proof of purchase for warranty enquiries, where applicable
Installation
Installation & Electrical Safety
Some Aurova products form part of a home's electrical or installed systems. Electrical work, wiring changes and other regulated installation activities should be carried out by appropriately qualified professionals where required.
If you are unsure whether an issue requires an installer or electrician, contact Aurova before attempting to dismantle or modify the product.
Product assistance
Warranty & Product Assistance
If you believe an Aurova product has developed a fault, contact us with the product details and information about the issue so the appropriate next step can be assessed.
The formal Aurova warranty policy will be added separately once finalised.
Start a Support Enquiry ↓The right support path
Help for Homes and Project Teams.
Homeowner Support
For help using an installed Aurova system.
Get Homeowner Support ↓Installer / Professional Support
For project, installation or technical coordination queries.
Professional Support ↗Contact Aurova
Tell Us What You're Experiencing.
Send us your support request and the appropriate next step can be arranged.
Aurova technical support is not an emergency-response service.